Refund Policy

Our payments are processed by Paddle.com, the Merchant of Record for all our orders. To request a refund, visit paddle.net with the email address you used at checkout, or email us at hello@nextlatitude.app and we will arrange it with Paddle for you. You don’t need to give a reason, though feedback is always welcome.

Once approved, Paddle returns the payment to your original payment method. Depending on your bank or card issuer this usually appears within 5–10 business days. Paddle handles all refund correspondence and receipts.

Premium subscriptions renew automatically until cancelled. You can cancel at any time from your billing settings; cancelling stops future renewals and you keep access until the end of the period you already paid for. If a renewal charge catches you by surprise, contact us within 30 days and we’ll sort it out.

Paddle’s own refund policy and buyer terms also apply to your purchase. See our terms and privacy notice for the rest.